You can use the information below for reference or if you have any questions feel free to email Questions@SyracuseDrums.com
Lesson information, terms, and conditions for your reference:
Payment is due during or before any scheduled lesson and both electronic or cash payments are accepted in person (payment will be requested before the lesson begins). If North Syracuse schools are closed due to weather your lesson will be rescheduled. Lessons may also be canceled or rescheduled due to studio needs. You will be contacted if your lesson is affected for any reason. We are not able to offer refunds on completed lessons.
Please note that if you’re late to your scheduled lesson we’re unable to adjust costs and due to the schedule we may not always be able to accommodate your full lesson duration. Buffers are built into the schedule and minor adjustments may be possible but can’t be guaranteed as that time is also needed for writing lesson recap notes and preparing for the next lesson. If you think you’ll have a schedule conflict please text or email the contact provided in your lesson confirmation email so that we can plan a solution accordingly. We will always try to work with you if we know ahead of time! Consecutively missed scheduled lessons may incur a fee of 50% of the lesson cost per absence depending on the scheduling demands of the studio or instructor. If your lesson is an in-home appointment any missed lesson will incur a fee of 50% of the lesson cost due to time and travel costs. Clients with any unpaid fees will not be able to schedule new lessons until the account is rectified.
If the lesson ahead of yours runs long you will still be given your full lesson duration. We make every attempt to stay on schedule but that is not always possible. You will not be cut short of lesson time for reasons outside your control in the studio.
Studio lessons are CCTV video-recorded for safety purposes. The studio drumsets both have multiple webcams for digital lesson purposes, those webcams are unplugged during your lesson and will not be used without your consent.
Your email address can be used for promotions and discounts as well as post-lesson recaps (you would have opted into these during lesson sign-ups. If you’d like to change your email preferences you can do so here. SyracuseDrums.com employees and contractors may be eligible for a commission if you purchase a product through a link on our site or in emails.
Lesson prices are subject to change and you will be notified of any changes to your lesson ahead of time. Typically, price changes are reviewed each calendar year and are not always adjusted. We make every effort to keep your scheduled lessons at your current rate, so as long as you maintain your currently set lesson schedule we will try to lock in your current pricing whenever possible. Should you need to reschedule your date or time then the most recent pricing will be utilized.
Please make sure to respect the equipment in the percussion studio and to play each instrument the way you’ve been taught. However, sometimes things break, this is all a part of drumming! You are not responsible for broken consumables in the percussion studio such as drumsticks, mallets, or drum heads as these are not designed to last forever! If something non-consumable in the studio breaks due to student negligence (equipment, cables, instruments, other gear) we will discuss these incidents on a case-by-case basis. Please also note that the percussion studio is fully insured for personal injuries.
Lastly, and possibly most importantly, make sure you are practicing at home between lessons! Music lessons are designed to show you a path and it’s up to you to continue down that path through practicing at home. It’s even better if you come back to your lesson with questions that you might have had along the way while practicing! Most progress will be made at home, and the lessons will help keep you on the rails and show you what/how to practice at home. You will get the most out of these percussion lessons if you put in the time at home. So keep on practicing and make sure to spend time on the fun stuff too!
Please reach out with any questions: Questions@SyracuseDrums.com